General Terms & Conditions

Utilities is located in Wellington, New Zealand and distributes a wide range of accessories into the Australasian market.

How To Place Your Order Online

Our audio accessories catalogue and our music catalogues have separate ordering systems. They operate in an identical manner and provide an easy way to purchase the products that you want. You can view the catalogues by product type clicking on the basket to place that item in your order basket. At any time you can view your accumulated order using the menu button Your Order located in the left panel. You are able to continue ordering by going back to the product menues, or completing your purchase by following the links and instructions on the order pages.

Place Your Order By Mail Or Fax

Use our online order facility to compile your order. At the final stage where you are asked to complete the sale you have the option of printing out the complete order form and then sending it to Utilities by normal post or fax. Orders can also be faxed using our FREEFAX 0800 801-921 number. No orders will be actioned until payment has been received and confirmed through the relevant banking organisations.

Place Your Order By Phone

Customers located in New Zealand can make a note of products you are interested in and telephone Utilities using our FREE 0800 801-920 number. Orders can also be faxed using our FREEFAX 0800 801-921 number.

Recommended Retailers In Your Area

Utilities are primarily trade distributors. We supply numerous retailers in the music and audio accessory markets and we can recommend a suitable retailer in your area. Please contact us with your requirements.

Payment by Direct Bank Transfer

You are able to deposit payments into our bank account through bank transfer, on-line banking, or personal bank deposits in New Zealand. Please ensure that you provide your name as a reference so we can verify receipt of payment.

Payment By Personal Cheque

If you are sending us a personal cheque as payment by mail, please be aware that we will only ship goods after the cheque has been cleared through our bank. This may be 5- 7 days after we receive your cheque. This personal cheque service is NOT available to international customers located outside New Zealand.

Payment By Credit Card

Use this link to go to our secure server Credit Card payment facility. Alternatively you can telephone our support staff during normal working hours on FREE 0800 801-920 and supply your credit card details to us directly.

Delivery Details

Please supply accurate delivery details on your order form. If there are particular aspects relating to delivery please indicate these in the comments box provided. If you wish to be advised by email or phone when goods are dispatched please indicate in the appropriate boxes provided on the order form.

Delivery Charges

Your purchase includes FREE DELIVERY covering packaging costs and door-to-door courier delivery within New Zealand. Utilities reserve the right to charge for addition delivery costs related to international orders.

Overseas Deliveries

All prices are quoted in New Zealand dollars. For overseas orders please include an email contact. We will confirm exchange rate and any additional courier charges before sending your order so that you have the option to cancel prior to dispatch.

Damaged Goods Policy

Please advise us immediately if goods are received in damaged condition. We will need to notify our courier agents as soon as possible. Please return all damaged goods to us and we will refund your full purchase price plus the cost of return postage or courier fees, or credit these amounts to an alternative purchase of your choice.

Returns Policy

If you are not completely satisfied with your products simply pack them up in the box along with your invoice and post back to Utilities. For your protection you should use a courier service if possible as Utilities can not take responsibility for lost returns. Your money will be refunded promptly, or you may choose to be credited for an alternative purchase. Please feel free to call us and let us know why you are returning the shoes - we may be able to help in other ways.

Back Orders Policy

Some products may be temporarily unavailable and would normally be supplied at a later date. We will always call or email you to discuss future delivery options.

Privacy Policy

Utilities keep all personal details in a secure location. We do not sell or pass on your details to any other person or company.